Customer Service Masterclass – Corporate Edition
Customer Service Masterclass – Corporate Edition, Skyrotect your career with our Customer Service Masterclass Corporate Edition.
Why customer service?
Customer service is one of the fastest-growing areas in the corporate market. Even tech companies start opening business units specializing in customer service outsourcing because they realize where is the big money. Due to the pandemic, the demand for the sector increased significantly improving the working conditions of agents. Most companies accept remote work and are willing to pay competitive salaries for good specialists.
Why learn from me?
My experience as a Customer Service Agent and later Business Analyst implementing customer service solutions has given me a perspective only a few people have. This perspective is the key to understanding the role inside out alongside its different intricacies. Follow my advice and you will climb the corporate ladder in no time!
The course will build a strong foundation with which you will know how to behave with the client, how to deal with stress, what is a faux pas, and what is not. I will also explain to you the entire customer service framework – we will go through business units, engagements, ticketing tools, and different channels of communication. We will also talk about customer service tools like Zendesk, ServiceNow, Teams, etc.
Who is this course not for?
If you have a long experience in the field then chances are you are most likely going to know everything in this course. In such a case, I would not encourage enrolling.
