Conflict Resolution in Leadership and Talent Management

Conflict Resolution in Leadership and Talent Management, Applying proper conflict resolution skills to de-escalate tense situations involving your team members/direct reports.

It’s a rule that everyone has conflicts. Bigger or smaller, these are always present. it may be with co-workers, clients, friends, and more. Conflicts are much more present than we think, and conflict resolution is an essential social skill in the world of today – both in a personal and professional context.

I’ve been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:
– Conflicts with co-workers that are competing in terms of workload or credit;
– Conflicts with other executives to obtain support for key initiatives;
– Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
– And many others;

This short course will walk you through some core techniques for conflict resolution, especially if you’re leading a team, including showing respect and empathy, analyzing the person’s rules, detecting whether the person goes violent or silent, and many others.

The course has three major components:
– Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);
– Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);
– Traps (traps to avoid that can escalate the situation or cause misalignment of expectations later);

Not only is it a conflict resolution course, but it’s also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).